Frequently Asked Questions

AUTHENTICITY OF PRODUCTS

01. How can I determine the authenticity of my club(s)?

To determine the authenticity of your club(s), you can take it to an authorized Srixon / Cleveland Golf dealer and have them set up an inspection with us. The club will be sent back to our headquarters and inspected for authenticity. To do so, please call our Customer Service Department at 1 800 222 227. Our business hours are Monday through Friday, 8:30am to 4:30pm Pacific Standard Time.

02.Where is the serial number listed on my Srixon club?

For new products, the serial number will be listed on the hosel of every club. On all iron sets made after 2009, the serial number will only be listed on the 6 or 7 iron.

03. If I provide a Serial number for my Srixon / Cleveland Golf club, can you verify authenticity?

To verify the authenticity of yourSrixon / Cleveland Golf clubs, you will need to provide us with a copy of the sales receipt, along with the serial number. This will allow us to ensure that your clubs are genuine Srixon / Cleveland Golf products.

 

PRODUCT SUPPORT

01. I am looking for an older Srixon product, how do I know if you are still making it?

Our products are typically in line for a maximum of two years. Beyond that, some would only be available for purchase on a case-by-case basis. Certain Internet retailers have new versions of our clubs; for site recommendations, please call us at 1 800 222 227.

02. I am looking for the specs for my older Cleveland Club; where can I find this information?

You can call our Customer Service department at 1 800 222 227 and they will be able to provide you with the information you are looking for.

03. How do I clean my clubs?

Wipe down the golf club with a wet towel after every shot. To clean the grooves, use a nylon brush, and never use a steel brush. You can use mild soap and water when needed.

PURCHASING

01. Where can I find a replacement head cover for my Srixon / Cleveland Golf club?

We offer head covers for our current product line in our authorized retailers. If the head cover you are looking for is not available there, please contact our Customer Service department at 1 800 222 227, with your inquiry and we can see if that item is available at that given time.

02. Where do I get information on Corporate or ASI Sales?

Please contact by phone at 1 800 222 227.

03. I am a consumer; am I able to purchase directly from Srixon / Cleveland Golf over the phone?

Unfortunately, we do not allow consumers to purchase directly over the phone.  You are able to purchase products through any of our authorized retailers. You can find a dealer in your area by using our DEALER LOCATER.

04. I have lost a club in my Srixon iron set, where am I able to find a replacement?

We keep inventory for up to two years after the date of release. If it is an older product, please call our Customer Service department at 1 800 222 227 and they are able to guide you towards authorized resellers who may have the club you are looking for.

 

WARRANTY AND REPLACEMENTS

01. I have a broken component on my Srixon / Cleveland Golf club. How can I get this fixed?

To see if the broken club would be covered under our Manufacturer's Warranty. You would have to take the club to an Authorized Dealer and have them set up a repair authorization with us. Then, the club would have to be shipped, where it will be inspected by our repairs department. They would assess the damage and let the dealer know if it would be covered under our warranty.

02. I have an older Srixon / Cleveland Golf club that broke. How do I know if this would be covered under [warranty]?

Srixon / Cleveland Golf warrants its golf club products to be free from defects in materials and workmanship for one year from the date of first retail sale. This warranty does not apply to wear or damage from abnormal use, misuse, abuse, neglect or accident, or to products which have been repaired or modified other than by Srixon. Srixon does not warrant damage to its products caused by third parties. A club may be covered if it has undergone normal modification as in re-shafting and or re-griping. It will be at Srixon / Cleveland Golf discretion to determine if such modification has caused any damage. At Srixon's option and as the buyer's sole remedy, defective products covered by this limited warranty will be either repaired or replaced at no charge to the buyer. Such defective products must be returned to the authorized Srixon / Cleveland Golf dealer from which such products were purchased. End user customers may contact Srixon directly regarding any problems relating to warranty service. All buyers or users are requested to return their warranty registration cards. Srixon / Cleveland Golf DISCLAIMS ALL LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

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